Privacy Policy

Your privacy is important, so we created this privacy policy to help you understand how 981000 ALBERTA LTD. o/a CASPER or CASPER EQUIPMENT SOLUTIONS, and its licensors and affiliates (collectively, "we", "us", "our" or "Casper") collect, store, use, or disclose your personal information. Unless stated otherwise, this privacy policy (the "Privacy Policy") applies when we interact with you through our online services, including but not limited to the Online Platform (defined below), the Site (defined below), any contact forms or forms of agreement, any email correspondence, and any other agreements or services (including Services (defined below)) that we link to this Privacy Policy.

WHO ARE WE?

Casper operates and makes available a software program and platform (the "Online Platform") that provides a portal whereby Casper lists and makes available certain equipment and inventory (collectively, “Equipment”) on consignment, through our website located at the domain https://casperconsignment.com/, including all web pages thereof, including the web page through which you accessed this Privacy Policy (the "Site"). This Privacy Policy, and the personal information handling practices described herein, apply to the collection, use, and disclosure of your personal information by us through the Online Platform, the Site, any contact forms, any email correspondence, as well as all services made available through the Site and/or the Online Platform, such as access to content, including without limitation, Equipment listings and associated data and information (the "Services").

We may have to change this Privacy Policy to reflect new regulations, new technologies or changes to how we collect, use or disclose your personal information. We reserve the right to change this Privacy Policy at any time at our sole discretion. The date of the most recent revisions will appear at the top of this page. 

BY USING THE ONLINE PLATFORM, THE SITE AND/OR SERVICES, YOU CONFIRM THAT YOU HAVE READ AND AGREED TO THE TERMS OF SERVICE FOR USE OF THE ONLINE PLATFORM, THE SITE AND/OR SERVICES AVAILABLE AT https://casperconsignment.com/pages/terms-of-service, AND YOU ACCEPT AND CONSENT TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY, WHICH YOU ACKNOWLEDGE ARE NECESSARY FOR CASPER’S LEGITIMATE BUSINESS INTERESTS. If you do not agree with this Privacy Policy, please do not use or access the Online Platform, the Site and/or Services, and if you do not agree to any changes to this Privacy Policy that we make in the future, you must end your use of the Online Platform, the Site and/or Services. Any changes will become effective as soon as they are posted to this Privacy Policy which is available at https://casperconsignment.com/pages/privacy-policy.

What do you mean by personal information?

We collect, use, and disclose personal information to operate our business and as required by law. Personal information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual or household, as defined in the Personal Information Protection and Electronic Documents Act and in any applicable provincial legislation, including the Alberta Personal Information Protection Act (PIPA).  We do not consider personal information to include information that has been de-identified so that it cannot reasonably identify, relate to, describe, be capable of being associated with, or be linked, directly or indirectly, to a particular consumer. Your name, e-mail address, and IP address are all examples of data that may be personal information. “Cookies” may or may not be considered personal information, depending on the law applicable in your jurisdiction and the nature of the cookie. Please see our Cookie Policy below to review detailed information about our use of cookies and similar technology.

What personal information do you collect about me?

We collect and store personal information directly from you when you interact with us or when you submit personal information to us online by or through the Site, the Online Platform, through our contact forms on the Site, when you provide us with personal information through the “Contact” or “Contact Us” form on the Site, or pursuant to an agreement with us. Categories of personal information that we collect about you when you interact with us online or offline may include the following:

  • Identification data you share with us, including name, address;
  • Contact information you share with us, including e-mail address, phone number, and mailing address;
  • Where we make available account functionality on the Online Platform and/or the Site, information you provide to create an account, including password and username, contact information, and data such as contact preferences;
  • If you send us a query by email or via a contact form on the Site, we may collect your name, contact details and details of the query, which we will use to respond to you;
  • Information that you provide to us in connection with your use of Services, including for example information that you share in documents or content uploaded via the Services;
  • If you choose to make a purchase for Equipment or to sell Equipment through us by consignment or subscribe to a feature or Service of ours that requires a fee, you will be required to provide us or our third party payment processor(s) such as Shopify with your payment information, including, without limitation, bank account numbers, credit card or debit card numbers, account details, and similar data (collectively, “Payment Information”); and
  • Information you submit to us directly via email or other communication methods including, but not limited to, general inquiries, media inquiries, and customer support.

We may also collect your personal information from other sources, such as:

  • Our partners and affiliates, and through automatic collection through the Site and emails;
  • Our service providers, who may assist us with performing aspects of our services or may handle your personal information on our behalf, as set out in this Privacy Policy;
  • Your computer or device, from which we may obtain information about your location; and
  • Internet activity and other electronic data, such as your IP address, device ID, and information collected from cookies and similar technology when you open our emails and visit the Online Platform and/or the Site (for more information about cookies, how we use them, and your related choices, please see our Cookie Policy below).
How do you use my personal information?

We use the above categories of personal information to support our typical business activities, and to provide services to our customers, in particular for the following purposes:

  • Facilitate transactions concerning Equipment you are selling through us by consignment, or buying through us by consignment, and arrange any associated shipment or delivery services (as applicable);
  • Use, process, and reproduce data and any personal information that you provide to us in documents and information that you upload via the Online Platform and/or the Site, for analytical and business purposes. Without limiting the foregoing, we, or our third party service providers, may compile, aggregate, combine with other information, conduct data analytics, develop and manipulate the data and any personal information included therein, and create derivative materials using the data and personal information, without compensation and without restriction;
  • Respond to your requests, for instance, if you contact us by email, by our contact form(s) on the Site, or when you provide us with personal information through the “Contact” or “Contact Us” form on the Site;
  • Manage and administer the Online Platform and/or the Site;
  • Improve our products or services;
  • Notify you about changes to our legal terms or business practices, or the terms of this Privacy Policy;
  • Get in touch with you after you submit an inquiry to us;
  • Where we make available account functionality on the Online Platform and/or the Site, setting up, administering, and managing your account, and your preferences on the Online Platform and/or the Site;
  • Display advertisements related to products and services that we think may interest you, on the Online Platform and/or the Site, in e-mail communications you consent to receive, and/or on social media platforms;
  • Personalizing the version of the Online Platform and/or the Site displayed to you, and displaying where our products or services (including Equipment we offer by consignment) may be obtained from locations near you;
  • Review and use your personal information for compliance with our legal obligations, for the security of us and our employees and customers, and to protect against fraud;
  • Use your Payment Information to process payments for our software and Services, where applicable; and
  • Use and disclose your contact and personal information to our affiliates and advertising partners.
How do you protect my personal information?

We strive to implement reasonable measures to protect your personal information against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and any other unauthorized access or use. We aim to ensure that the level of security and the measures adopted to protect your personal information are appropriate for the risks presented by the nature and use of your personal information. However, we cannot guarantee that your personal information will be secure from theft, loss, alteration, misuse, or unauthorized access, nor do we make any representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such information. We are not responsible for any attempt made by a third party to circumvent our privacy and security protocols. Please immediately contact us in the event that you feel the security of your personal information has been compromised.

Who will access my personal information in your organization?

We only allow our employees and agents and affiliates, where applicable, to use your personal information on a need-to-know basis. Our employees and agents handling personal information are subject to confidentiality agreements.

Do you share my personal information with third parties?

We may share the categories of personal information described above with service providers that we partner with to assist us in various functions, including processing payments, facilitating shipment and delivery of Equipment (as applicable), providing technological support and performing security and anti-fraud services, providing you with our Services where applicable, and providing you with communications and marketing information on our behalf.

These service providers may process your personal information as part of the services they offer to us. We take steps to ensure that our service providers process your personal information in accordance with applicable privacy laws and regulations, only use it in accordance with our contract with them, and keep it secure. If you would like more information about our service providers, including the identities of those service providers, please contact us.

We may have to share your personal information if necessary, in our judgment, to comply with laws or regulations or in response to a subpoena, warrant, or legal order, or to protect our rights or the rights of others.

We reserve the right to transfer your personal information to a successor entity (or potential buyer) if we sell or transfer our business operation. We reserve the same right in case of merger, acquisition, bankruptcy, reorganization or sale of assets. In addition, in the event we become the subject of an insolvency proceeding, whether voluntary or involuntary, we or our liquidator, administrator, receiver, or administrative receiver may sell, license or otherwise dispose of such information in a transaction approved by the court.

The Site may contain links to other sites on the Internet that are owned and operated by third parties (the “External Sites”). Casper has no control over these External Sites, which have separate privacy policies, data collection practices and terms and conditions independent of Casper. These links to External Sites are only for your convenience and therefore you access them at your own risk. If you click on these links, you are leaving the Site and the collection, use and disclosure of your personal information will be subject to these third parties’ privacy practices, terms of use, and other contractual documentation listed on such External Sites. Casper has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices, the terms and conditions or the content of such External Sites.

Where will my personal information be stored?

We may store your personal information in any jurisdiction where we operate, including in Canada. When we share your personal information with our third party service providers, they may store some of your personal information in their databases in Canada, the United States, or elsewhere in the world. If you are accessing the Online Platform or the Site from jurisdictions outside Canada, please be advised that by transmitting or sending personal information to us, you are transferring your personal information to us in Canada and/or the United States, as applicable, where data protection and privacy laws may be less stringent than the laws of your country.

How long do you keep my personal information?

We will retain your information for as long as needed to provide you with our Services, which may include Services through the Online Platform and/or the Site, for our valid business purposes, and as necessary to comply with our legal obligations, resolve disputes, defend our legal rights, and enforce our agreements. You can request that we delete personal information about you in our possession. If you would like us to delete some or all of your personal information, or delete your account (if applicable), please contact us.

What are my rights regarding my personal information?

Different laws allow you to exercise rights relating to your personal information in our possession. Depending on where you are located, these rights can vary. Your rights usually include the right to:

  • access copies of the personal information that we collect, use and disclose about you, as long as such data remain available in our databases; and
  • ask for the deletion of your personal information in certain circumstances provided by applicable law.

 

Depending on where you are located and subject to applicable law, you may have additional rights with respect to your personal information in our possession, including: 

  • “Right to rectification” - the right to ask for the rectification of your personal information in case it is incorrect, incomplete, invalid or ambiguous;
  • “Right to be forgotten” - the right to request that we erase your personal information in certain circumstances provided by applicable law; 
  • “Data portability” - the right to request that we send to another company, where technically feasible, your personal information;
  • The right to request that we restrict the processing of your personal information in certain circumstances; for example, if you contest the accuracy of the personal information while we are verifying the accuracy thereof; and
  • The right to object to processing of your personal information where it is processed on the grounds of legitimate business interests.

 

If you have any questions about your rights or if you want to exercise any of these rights, please contact us. We will take reasonable steps to enable you to access your personal information, or to update or correct personal information in our possession that you have previously submitted.

If you request a transcription, reproduction, or transmission of your personal information, we may have to charge a reasonable fee to process your request, subject to applicable laws. In this case, we will contact you about these charges before addressing your request.

Additionally, in some cases, your ability to access or control your personal information will be limited, as required or permitted under the applicable laws. If your request is denied, we will notify you in writing, with the reasons for our refusal and information on how to appeal our decision.

How can I reach you if I have more questions, concerns, or any inquiries?

 Casper welcomes your comments regarding this Privacy Policy. If you would like more information on this Privacy Policy or Casper’s organizational privacy policies, or if you believe that Casper has not adhered to the terms of this Privacy Policy, please Contact Us, and our privacy officer will get back to you as soon as possible.